A little ‘thank you’ would go a long way

Helpdesk: “I’ve deleted a file - can you recover it? I need it done right now.”, “The formatting on this document is messed up - can you sort it? I need this done right now…”, “We’ve got a new person starting this morning, can you arrange the induction? What, we didn’t mention this to you? Very sorry, but….I NEED THIS DONE RIGHT NOW!”

It’s quite demanding working in an IT environment. You’re always to blame when things go wrong, but never complimented when things go right. You will rarely ever hear the words “In your own time” being used when “RIGHT NOW” can be used instead.

Please remember to thank your IT department the next time they fix something for you. Make your techies feel appreciated!